Shipping Policy
All orders are dispatched from our Underwood, Brisbane warehouse within one (1) business day of order confirmation.
Orders are typically shipped via Australia Post (AusPost).
Estimated delivery times:
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Queensland & NSW: 2–4 business days
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Other states: 3–6 business days
Delivery times may vary during peak periods or due to circumstances beyond our control.
Return & Exchange Policy
This Returns Policy is provided in addition to your rights under the Australian Consumer Law (ACL).
Rossmax Australia products are supplied in Australia by Constar X Pty Ltd, the authorised Australian distributor.
Change of Mind Returns
If you wish to return an item due to a change of mind, we may offer an exchange or refund provided that:
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The item is returned within 7 days of purchase
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Proof of purchase is provided
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The item has not been used, opened, or damaged, and:
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Is in its original packaging
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Includes all manuals, pamphlets, and accessories
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Is in original, unused, and resalable condition
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Items returned outside these conditions may not be eligible for a refund or exchange.
Faulty Products
If you believe your product is faulty, please contact us during business hours so we can assess the issue and assist you.
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If a product is found to be faulty within 30 days of purchase, a refund or replacement may be offered
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If a fault occurs after 30 days, the product will be assessed under the manufacturer’s warranty
All assessments are conducted in line with the Australian Consumer Law.
Warranty Claims
If the product is within the applicable warranty period, it must be returned with proof of purchase for repair or replacement.
Warranty Returns Address:
Constar X Pty Ltd
Underwood, Brisbane
Queensland, Australia
(Exact return details will be provided once your claim is approved.)